The call was triggered as a result of an email I received from a Nordhavn buyer currently putting together his options list for a new Nordhavn. He mentioned that he was worried about selecting Cruisair because of all my whining. I wrote back to say that I do not believe my problems are a reflection on Cruisair, and that I would not rule out Cruisair. I gave him a whole laundry list of things that happened which caused my problem, and that I feel my problem is unique to my boat. I even went on to say that Nordhavn’s opinion is that if I’ll just stop moving the boat long enough for them to get a technician on board they can probably solve my problems in an afternoon. I suspect Nordhavn is right, but had made the decision to dump my current A/C chillers anyhow.
Apparently my email didn’t relieve this gentleman’s anxieties, and he raised the issue with Cruisair today, resulting in a call from one of their haunchos to me.
All of which is a good thing. I like being able to speak with decision makers at a company, and the guy today was a really sharp, and straight shooting guy (Ben Haynes, ben.haynes @ dometicusa.com)
Immediately during our call Mr. Haynes corrected me on something very important: I had thought I had a new model chiller, and that the root of my problem was a flawed chiller. In actuality, he said that the chiller I have has been a success for them, with over 1,000 installed in boats, and no problems. We discussed the problems I’ve had, and he feels that the chillers I have should be fine, and that Nordhavn is probably right that the problem can probably be corrected by some simple tweaking to my electrical system.
I explained why I wanted to swap to soft start chillers, and he argued for giving him a chance to study my boat before making a change.
Based on our call today, I am now thinking that perhaps I should give my current chillers another try. My only fear is that between Cruisair and Nordhavn they’ll do some tweaking, and all will be fine here in Seattle – but as soon as I get someplace really warm I’ll have a mess again. I’m very open to any solution, especially solutions that don’t cost any money — but, I need to know it is really fixed, because once we leave on our circumnavigation, it will be a REAL pain in the tail getting the system fixed.